Roughly 1 in 3 cars we check comes back with something the advert never mentioned.

Login

Terms and Conditions

These Terms and Conditions govern your access to and use of the VehicleIQ website, vehicle-checking services and downloadable vehicle reports.

By using our website, requesting a vehicle check, purchasing a report or downloading a PDF report, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree to these terms, you must not use VehicleIQ or purchase a vehicle report from us.

1. About VehicleIQ

VehicleIQ provides online vehicle information checks and downloadable PDF reports for vehicles registered in the United Kingdom.

Our business details are:

  • Trading name: VehicleIQ
  • Legal business name: VehicleIQ
  • Website: vehicleiq.info
  • Email: support@vehicleiq.info

VehicleIQ is an independent vehicle information provider. We are not part of, endorsed by or officially affiliated with the Driver and Vehicle Licensing Agency, Driver and Vehicle Standards Agency, any vehicle manufacturer or any other government authority.

2. Definitions

In these Terms and Conditions:

  • “VehicleIQ”, “we”, “us” or “our” means the operator of the VehicleIQ website and services.
  • “User”, “you” or “your” means any person accessing or using our website or services.
  • “Service” means the vehicle-checking, data retrieval, report-generation and related services provided through VehicleIQ.
  • “Report” means any free or paid vehicle report generated through VehicleIQ, including a downloadable PDF report.
  • “Vehicle data” means information connected with a vehicle, including its registration, MOT history, tax status, mileage records and other available history information.
  • “Third-party provider” means any external organisation, database provider, payment processor, hosting company or service provider used to operate VehicleIQ.

3. Eligibility to Use VehicleIQ

You must be at least 18 years old and legally capable of entering into a contract to purchase a paid VehicleIQ report.

By purchasing a report, you confirm that:

  • You are at least 18 years old;
  • The information you provide is accurate;
  • You are authorised to use the selected payment method; and
  • You will use the report only for lawful purposes.

You may use a free vehicle check if you are under 18 only with the permission and supervision of a parent or legal guardian.

4. Our Vehicle Check Service

VehicleIQ allows users to enter a UK vehicle registration number and request available information about the vehicle.

The information included in a report depends on:

  • The type of report selected;
  • The information available for the vehicle;
  • The databases and third-party sources accessible at the time;
  • The age, registration status and history of the vehicle; and
  • Any limitations or delays affecting the relevant data provider.

A report may include information such as:

  • Vehicle make, model, colour and fuel type;
  • Date of first registration;
  • Year of manufacture;
  • Engine and technical details;
  • MOT status and MOT history;
  • Recorded mileage information;
  • Vehicle tax status;
  • Outstanding finance information, where included in the selected report;
  • Insurance write-off information, where available;
  • Stolen vehicle information, where available;
  • Import, export or registration information;
  • Number plate changes, where available; and
  • Other vehicle-history information shown before purchase.

Not every information category will be available for every vehicle.

5. Nature and Limitations of Vehicle Information

Information from external sources

VehicleIQ obtains vehicle information from government-derived records, public records, commercial databases and third-party vehicle data providers.

We do not create most of the underlying vehicle-history information. We retrieve, organise and present information supplied by external sources.

Accuracy of reports

We take reasonable care when retrieving and presenting vehicle information. However, we cannot guarantee that every item in a report will always be complete, accurate, current or free from errors.

Information may be incomplete or inaccurate because:

  • A data provider has not received an updated record;
  • A record has been entered incorrectly by a third party;
  • An incident has not yet been reported;
  • A finance, insurance, police or government database has not been updated;
  • The vehicle has been registered under different details;
  • The registration number has been transferred or changed;
  • A private event or repair has not been recorded in an accessible database; or
  • A third-party system is temporarily unavailable.

A report represents the information available to VehicleIQ at the time the check is completed. Information may change after the report is generated.

No guarantee about a vehicle

A VehicleIQ report does not guarantee:

  • The physical or mechanical condition of a vehicle;
  • The identity or honesty of a seller;
  • That a vehicle is safe or roadworthy;
  • That the mileage displayed by the vehicle is genuine;
  • That the vehicle has never been damaged, stolen or written off;
  • That no finance or third-party interest exists unless confirmed by the relevant data source;
  • That all repairs or modifications have been disclosed;
  • The current market value of the vehicle; or
  • That purchasing the vehicle is financially or legally advisable.

6. Independent Checks Before Buying a Vehicle

A VehicleIQ report should form only one part of your decision-making process.

Before purchasing a vehicle, you should also:

  • Inspect the vehicle in person;
  • Check the vehicle identification number against the registration documents;
  • Confirm the seller’s identity and authority to sell the vehicle;
  • Review the V5C registration document;
  • Arrange an independent mechanical inspection;
  • Take a suitable test drive;
  • Ask for service, repair and ownership records;
  • Confirm any outstanding finance directly where necessary; and
  • Seek professional or legal advice where appropriate.

You remain responsible for deciding whether to view, inspect, purchase, finance, insure or use a vehicle.

7. Your Responsibilities

When using VehicleIQ, you agree to:

  • Enter the correct vehicle registration number;
  • Review the registration number before submitting payment;
  • Use the website and reports only for lawful purposes;
  • Provide accurate order and payment information;
  • Protect any account credentials or report links provided to you;
  • Check the report promptly after it is generated; and
  • Contact us within a reasonable time if you believe a report contains a technical error.

You are responsible for any report generated using a vehicle registration number that you entered incorrectly.

8. Orders and Formation of a Contract

The information displayed on the website is an invitation to purchase a vehicle check and does not by itself create a contract.

A contract between you and VehicleIQ is formed when:

  • You select a report;
  • You provide the requested information;
  • Your payment is successfully authorised, where payment is required; and
  • VehicleIQ accepts the order and begins processing the vehicle check.

We may refuse or cancel an order before supplying a report where:

  • Payment is not authorised;
  • The registration number is invalid or unsupported;
  • We suspect fraud, abuse or unauthorised activity;
  • A pricing or technical error has occurred;
  • The required data source is unavailable; or
  • Providing the report would breach a legal or contractual obligation.

If we cancel a paid order before supplying the report, we will refund the amount paid for that order.

9. Prices and Payments

The price of each paid report will be displayed before you place your order.

Prices are normally shown in pounds sterling and include applicable taxes unless stated otherwise.

Payments may be processed by an independent payment provider. VehicleIQ does not normally receive or store your complete debit or credit card details.

You are responsible for:

  • Providing valid payment information;
  • Ensuring sufficient funds are available;
  • Any charges imposed by your bank or payment provider; and
  • Obtaining permission from the payment method owner where necessary.

We may change our prices at any time. A price change will not affect a report that has already been purchased and accepted.

10. Immediate Report Generation and Cancellation Rights

VehicleIQ reports are normally generated and supplied immediately or shortly after an order is placed.

Where required, you will be asked at checkout to:

  • Expressly request that VehicleIQ begin processing your order immediately;
  • Consent to the supply of the digital report before the end of any applicable cancellation period; and
  • Acknowledge that your right to cancel may be lost once the report has been generated, supplied or made available for download.

Once your personalised vehicle report has been generated and supplied, you will not normally be entitled to cancel the order merely because:

  • You changed your mind;
  • You no longer wish to purchase the vehicle;
  • The report contains information you did not expect;
  • The report does not contain negative history;
  • You entered the wrong registration number;
  • You ordered the same report more than once; or
  • You obtained similar information from another source.

Nothing in these terms removes or limits any cancellation or refund right that cannot legally be excluded.

11. Refunds

When a refund may be provided

We may provide a full or partial refund where:

  • Payment was taken but no report was generated;
  • A technical failure prevented you from accessing the report;
  • You were charged more than once for the same order because of a system error;
  • We cancelled the order before supplying the report;
  • The supplied report materially differs from the report description; or
  • A refund is required under applicable consumer law.
When a refund will not normally be provided

A refund will not normally be provided where:

  • You entered an incorrect vehicle registration number;
  • The report has already been successfully generated and supplied;
  • You purchased a check for a vehicle that you later decided not to buy;
  • The report returned limited information because no further records were available;
  • You disagree with information supplied by an external data source;
  • You expected information that was not included in the report package description; or
  • You failed to download or save an available report.

Refund requests should be sent to support@vehicleiq.info with the vehicle registration number, transaction reference and an explanation of the issue.

Any restriction in this refund section is subject to your statutory consumer rights.

12. Problems with a Report

You should review your report as soon as reasonably possible after receiving it.

If you believe that:

  • The report did not generate;
  • The PDF cannot be accessed;
  • The report relates to a different registration number;
  • A report section is missing because of a technical error; or
  • The displayed information has been processed incorrectly;

please contact support@vehicleiq.info.

We may investigate the issue and, where appropriate:

  • Regenerate the report;
  • Correct a technical display error;
  • Provide a replacement report;
  • Contact the relevant data provider; or
  • Issue a full or partial refund.

We may ask you to provide screenshots, the transaction reference, the registration number and other information reasonably required to investigate the issue.

13. Free Checks, Credits and Promotional Offers

VehicleIQ may offer free checks, report credits, promotional prices, discount codes or introductory offers.

Unless stated otherwise:

  • Promotional offers are available for a limited period;
  • Discount codes cannot be exchanged for cash;
  • Only one promotional code may be used per order;
  • Credits may be limited to specific report types;
  • Promotional credits may have an expiry date;
  • Offers may be limited to one per person, account, household, device or payment method; and
  • We may withdraw an offer before it is redeemed.

We may cancel promotional credits obtained through fraud, automated activity, multiple accounts, manipulation or misuse of an offer.

Withdrawal of a promotion will not affect a paid report that has already been purchased and accepted.

14. Permitted Use of Reports

You may use a VehicleIQ report for your own personal or internal business purposes, including assessing a vehicle that you are considering buying, selling, financing or managing.

You may save or print a reasonable number of copies for your own records.

You must not:

  • Resell a report without our written permission;
  • Present VehicleIQ data as your own database or service;
  • Copy substantial parts of our website or report system;
  • Systematically collect or extract vehicle data;
  • Use bots, crawlers, scripts or automated tools without permission;
  • Attempt to bypass payment, usage or security controls;
  • Reverse engineer the website or report-generation system;
  • Alter a report in a misleading or fraudulent way;
  • Use a report to harass, threaten or unlawfully identify another person;
  • Use information for unlawful discrimination or surveillance;
  • Upload malicious software or interfere with the website; or
  • Use VehicleIQ in breach of any applicable law.

15. Intellectual Property Rights

The VehicleIQ website, branding, logo, page design, software, report design, written content and original presentation of information are owned by or licensed to VehicleIQ.

These materials are protected by applicable intellectual property laws.

Purchasing a report gives you a limited, non-exclusive, non-transferable right to use that report for the purposes permitted by these terms. It does not transfer ownership of VehicleIQ’s intellectual property to you.

Third-party vehicle information may remain the intellectual property of the relevant data owner or provider.

16. Website Availability

We aim to keep VehicleIQ available and functioning correctly. However, we do not guarantee that the website or every report feature will always be uninterrupted or available.

The website may be temporarily unavailable because of:

  • Maintenance or updates;
  • Hosting or network failures;
  • Data-provider downtime;
  • Payment-provider outages;
  • Security incidents;
  • Unusually high traffic;
  • Events outside our reasonable control; or
  • Changes to third-party databases or services.

We may suspend, change, replace or discontinue part of the Service where reasonably necessary. This will not affect any rights you already have concerning a report that you purchased before the change.

17. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

VehicleIQ is not responsible for a decision to purchase, sell, repair, finance, insure or use a vehicle where that decision was based solely on a VehicleIQ report without appropriate independent checks.

We are not responsible for inaccurate, delayed or incomplete information originally supplied by a third-party database where we have used reasonable care in selecting and using the provider and have not independently caused the error.

Consumer users

If you use VehicleIQ as a consumer, we do not exclude or limit your statutory consumer rights.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • A failure to use reasonable care and skill;
  • A breach of rights that cannot legally be excluded; or
  • Any other liability that cannot be excluded under applicable law.
Business users

If you use VehicleIQ wholly or mainly for business purposes, we will not be responsible for:

  • Loss of profit;
  • Loss of business;
  • Loss of revenue;
  • Loss of anticipated savings;
  • Loss of business opportunity;
  • Loss of goodwill; or
  • Indirect or consequential loss.

Nothing in this section excludes liability that cannot lawfully be excluded.

18. Third-Party Services and Links

VehicleIQ may use or link to third-party websites, payment services, data sources and other external services.

We are not responsible for the availability, security, content or privacy practices of a third-party website that we do not control.

Your use of a third-party service may also be governed by that provider’s own terms and policies.

19. Privacy and Cookies

Our collection and use of personal information are explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie consent notice.

By using VehicleIQ, you acknowledge that certain technical processing is necessary to operate the website, process a report request, prevent fraud and maintain security.

20. Suspension and Termination

We may restrict, suspend or terminate your access to VehicleIQ where we reasonably believe that you have:

  • Breached these Terms and Conditions;
  • Used the website unlawfully;
  • Attempted to avoid payment;
  • Submitted a fraudulent chargeback;
  • Misused a promotion or report credit;
  • Used automated tools without permission;
  • Attempted to compromise website security; or
  • Placed VehicleIQ, another user or a third party at risk.

Where appropriate, we may report suspected fraud, criminal activity or security threats to the relevant authorities or payment provider.

21. Complaints

If you are dissatisfied with the Service, please contact:

Email: support@vehicleiq.info

Please include:

  • Your vehicle registration number;
  • Your transaction or report reference;
  • The date of purchase;
  • A clear description of the problem; and
  • Any relevant screenshots or supporting information.

We will review your complaint and aim to provide a fair response within a reasonable period.

22. Changes to These Terms

We may update these Terms and Conditions to reflect:

  • Changes to our services;
  • Changes to our data providers;
  • New website features;
  • Changes in law or regulation;
  • Security requirements; or
  • Changes to our business operations.

The updated terms will be published on this page with a revised “Last updated” date.

The terms that applied when you purchased a report will continue to govern that purchase unless a change is required by law or is expressly agreed with you.

23. Transfer of Rights

We may transfer our rights and obligations under these terms to another organisation as part of a business sale, restructuring or transfer of the VehicleIQ service.

Any transfer will not reduce your statutory rights.

You may not transfer your rights or obligations under these terms to another person without our written consent, except where applicable law gives you the right to do so.

24. Severability

If a court or relevant authority finds that part of these terms is unlawful or unenforceable, the remaining sections will continue to apply.

Where possible, the affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable.

25. No Waiver

If we delay enforcing a provision of these terms, that delay does not mean that we have waived our right to enforce it later.

Any waiver must be confirmed by us in writing.

26. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy and any report-specific information displayed before purchase, form the agreement between you and VehicleIQ concerning your use of the Service.

Nothing in this section limits responsibility for fraud, fraudulent misrepresentation or information that the law requires us to provide before a consumer enters into a contract.

27. Governing Law and Courts

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living in England or Wales, the courts of England and Wales will normally have jurisdiction.

If you are a consumer living in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory legal protection available to you as a consumer.

28. Contact VehicleIQ

For questions about these Terms and Conditions, a vehicle report, payment or refund request, contact:

VehicleIQ
Email: support@vehicleiq.info
Website: vehicleiq.info
Legal business name: VehicleIQ