Roughly 1 in 3 cars we check comes back with something the advert never mentioned.
Roughly 1 in 3 cars we check comes back with something the advert never mentioned.
VehicleIQ respects your privacy and is committed to protecting any personal information processed when you use our website, purchase a vehicle check or contact us.
This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights available to you under applicable UK data protection law.
VehicleIQ provides online vehicle history checks and downloadable PDF vehicle reports for vehicles registered in the United Kingdom.
For data protection purposes, the data controller is:
Trading name: VehicleIQ
Legal business name: VehicleIQ
Website: vehicleiq.info
Privacy email: support@vehicleiq.info
VehicleIQ is an independent vehicle information service. Unless expressly stated otherwise, we are not part of, endorsed by or officially affiliated with the Driver and Vehicle Licensing Agency, Driver and Vehicle Standards Agency or any other government authority.
When you request a vehicle check, we may process:
Vehicle registration number;
Vehicle identification details;
Make, model, colour and fuel type;
MOT and mileage history;
Tax status;
Registration and manufacturing information;
Recorded vehicle history information;
Other information required to produce the selected vehicle report.
A vehicle registration number may be treated as personal information where it can be connected to an identifiable individual.
VehicleIQ does not use its reports to provide the registered keeper’s name, home address or other private keeper information.
Where you purchase a paid vehicle report, our payment provider may process:
Payment amount;
Payment status;
Transaction reference;
Payment method;
Billing details required to complete the transaction.
VehicleIQ does not normally receive or store your complete debit or credit card number. Card information is processed securely by the relevant payment provider.
When you contact us by email or through a support form, we may receive your:
Name;
Email address;
Vehicle registration number;
Order or report reference;
Message and any information or documents you provide.
When you access the website, limited technical information may be collected automatically, including:
IP address;
Browser and device type;
Operating system;
Pages visited;
Date and time of access;
Referring website;
Security and server log information;
Cookie identifiers.
This information is used to operate, secure and improve the website.
We may use information to:
Process a vehicle check request;
Retrieve relevant vehicle information;
Generate and deliver a vehicle report;
Process payments and confirm transactions;
Provide customer support;
Investigate failed, incomplete or disputed transactions;
Prevent fraud, misuse and unauthorised access;
Maintain the security and performance of the website;
Diagnose technical problems;
Meet accounting, tax and legal requirements;
Establish, exercise or defend legal claims;
Improve our services and user experience.
We will not sell personal information to third parties.
VehicleIQ processes personal information only where a valid lawful basis applies.
We process information where it is necessary to provide a vehicle check or PDF report that you have requested or purchased.
We may process limited information where necessary for our legitimate business interests, including:
Operating and improving the service;
Maintaining website security;
Preventing fraud and misuse;
Responding to enquiries;
Protecting our legal and commercial interests.
We consider whether these interests are balanced against your privacy rights before relying on this basis.
We may retain or disclose information where necessary to comply with applicable tax, accounting, court, regulatory or other legal obligations.
Where consent is legally required, such as for certain non-essential analytics or marketing cookies, we will request your permission. You may withdraw your consent at any time through the available cookie settings or by contacting us.
Vehicle information may be obtained from:
Information entered by the user;
Government and public vehicle records;
DVLA or DVSA-derived datasets;
MOT-related databases;
Commercial vehicle data providers;
Other lawfully accessible vehicle information sources.
Some report information is obtained from third-party sources. VehicleIQ processes this information to respond to the specific vehicle check requested by the user.
We may share limited information with trusted service providers where necessary to operate VehicleIQ, including:
Vehicle data providers;
Website hosting and cloud infrastructure providers;
Payment processing providers;
Database and report-generation providers;
Email and customer-support providers;
Security, fraud-prevention and technical service providers;
Professional advisers such as accountants, insurers or legal advisers.
These providers may only process information for the relevant service and subject to appropriate contractual and security requirements.
We may also disclose information where required by law, a court order, law-enforcement request or regulatory obligation, or where necessary to protect VehicleIQ, our customers or others from fraud, security threats or unlawful activity.
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include:
A UK adequacy regulation;
The UK International Data Transfer Agreement;
The UK Addendum to approved standard contractual clauses; or
Another transfer mechanism permitted under UK data protection law.
Further information about relevant safeguards may be requested by emailing support@vehicleiq.info.
We retain information only for as long as reasonably necessary for the purpose for which it was collected.
Our general retention periods are:
Vehicle check and report records: up to 24 months after the report is generated;
Customer-support correspondence: up to 24 months after the enquiry is closed;
Transaction and accounting records: up to six years where required for accounting, tax, dispute or legal purposes;
Security and server logs: normally up to 90 days, unless required for an investigation;
Cookie information: for the period stated in our cookie consent tool or Cookie Policy.
Information may be retained for longer where necessary to resolve a dispute, investigate fraud, comply with a legal requirement or establish, exercise or defend a legal claim.
Information that is no longer required will be securely deleted, anonymised or otherwise removed from active systems.
VehicleIQ may use cookies and similar technologies to:
Keep the website functioning;
Maintain security;
Remember user preferences;
Process report requests;
Measure website performance;
Understand how visitors use the service.
Essential cookies may be used without consent where they are necessary for the website to operate.
Non-essential analytics, advertising or marketing cookies will only be used where legally required consent has been obtained. You can manage non-essential cookies through the cookie banner or browser settings.
We use reasonable technical and organisational safeguards designed to protect information against:
Unauthorised access;
Accidental loss;
Improper disclosure;
Alteration;
Misuse or destruction.
These measures may include encrypted connections, access controls, secure hosting, authentication controls, system monitoring and restricted access to administrative systems.
No online service can guarantee absolute security. Users should take reasonable precautions when using online services and should not share report links, account credentials or payment information with unauthorised persons.
Depending on the circumstances and the lawful basis used, you may have the right to:
Request access to personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Request deletion of your information;
Ask us to restrict how information is processed;
Object to processing based on legitimate interests;
Request the transfer of information you provided;
Withdraw consent where processing relies on consent;
Complain about how your information has been handled.
Some rights are subject to legal limitations and may not apply in every situation.
To exercise a privacy right, email support@vehicleiq.info. We may request reasonable information to confirm your identity and identify the relevant report, transaction or enquiry.
We normally respond to valid data protection requests within the period required by applicable law.
VehicleIQ uses automated systems to retrieve vehicle information and generate vehicle reports.
This report-generation process does not make decisions about an individual that produce legal or similarly significant effects. Users should independently review the information contained in a report before making a purchasing, financial, insurance or other important decision.
VehicleIQ is not designed for children under the age of 18, and we do not knowingly collect personal information directly from children.
Where we become aware that personal information has been provided by a child without appropriate authority, we may delete it.
The VehicleIQ website may contain links to third-party websites or services.
VehicleIQ is not responsible for the privacy practices, security or content of external websites. Users should review the privacy policy of each third-party service before providing personal information.
Please contact us first if you have concerns about how your information has been handled:
Email: support@vehicleiq.info
You also have the right to complain to the UK Information Commissioner’s Office, which is the independent regulator responsible for data protection matters in the United Kingdom.
We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change.
The latest version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate method.
For privacy questions, requests or concerns, contact:
VehicleIQ
Email: support@vehicleiq.info
Website: vehicleiq.info
